Terms and Conditions

1.1 Scope of Services

MagicIndi provides comprehensive shopping, shipping, and parcel forwarding services, along with additional offerings including:

• Personal shopping assistance
• Package consolidation and repackaging
• Tailoring and customization services
• Medicine delivery
• Secure package storage

1.2 Shipping Costs and Options

Shipping costs are calculated based on:

• Package weight and dimensions
• Destination country
• Selected shipping method (Express, Standard, or Economy)

Detailed shipping rates and estimated delivery times are available on our website.

1.3 Return Policy

We offer free domestic returns within India for eligible items, subject to:

• The seller's specific return policy
• Return within the designated timeframe (typically 7-30 days)
• Item being in original condition with all tags attached

Certain items including perishables, personalized products, and intimate apparel may be excluded from free returns.

2.1 Account Registration

To use our services, you must:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Immediately notify us of any unauthorized account activity

Accounts are non-transferable and may be suspended for violations of these terms.

2.2 Acceptable Use

You agree not to:

• Use our services for unlawful purposes
• Engage in fraudulent activities
• Attempt unauthorized access to our systems
• Upload malicious content or viruses
• Violate intellectual property rights

2.3 Intellectual Property

All MagicIndi content including:

• Logos and trademarks
• Website design and content
• Proprietary technology

are protected by copyright and trademark laws. Unauthorized use is strictly prohibited.

3.1 User Conduct

When using our application, you must:

• Comply with all applicable laws
• Not disrupt service functionality
• Not attempt to compromise system security
• Not interfere with other users' experience

3.2 Content Restrictions

Prohibited content includes:

• Illegal or regulated items
• Defamatory or obscene material
• Copyrighted content without authorization
• False or misleading information

3.3 Data Privacy

We are committed to protecting your privacy:

• Personal data is handled according to our Privacy Policy
• We implement industry-standard security measures
• You may access and update your personal information

4.1 Package Handling

Our services include:

• Package consolidation (combining multiple shipments)
• Repackaging for optimal shipping
• Real-time package tracking
• Quality inspection services

4.2 Storage Policy

Package storage terms:

• Free storage for first 30 days
• Daily storage fees apply after free period
• Packages unclaimed after 90 days may be considered abandoned

4.3 Returns & Refunds

Our return process:

• Free returns for eligible items
• Refunds processed within 7-10 business days
• Original shipping costs non-refundable
• Refund method matches original payment

4.4 Customer Support

Our support team provides:

• Email, phone, and live chat assistance
• Help with tracking and shipping issues
• Account and technical support
• Resolution of service-related concerns

Support available Monday-Friday, 9AM-6PM IST.

5.1 Cancellation Requests

Cancellation terms:

• Must be requested before order processing
• Contact support immediately to request
• Processed orders cannot be cancelled

5.2 Refund Processing

For approved cancellations:

• Full refund for unprocessed orders
• Refund issued to original payment method
• Processing time: 5-7 business days

5.3 Non-Refundable Items

The following are typically non-refundable:

• Personalized/customized products
• Perishable goods
• Digital products
• Services already rendered

5.4 Third-Party Services

For third-party products/services:

• Subject to vendor's cancellation policy
• We facilitate but don't control cancellations
• May involve restocking fees

6.1 Governing Law

These Terms are governed by Indian law. Any disputes shall be resolved in courts located in Guntur, Andhra Pradesh.

6.2 Changes to Terms

We may update these Terms periodically. Continued use after changes constitutes acceptance. We will notify users of material changes.

6.3 Contact Information

For questions about these Terms:

• Email: support@magicindi.com
• Address: 7-190, Vengalarao Nagar, Pedakakani, Guntur - 522508, Andhra Pradesh, India