Terms and Conditions

Last Updated: Aug 27, 2025

OVERVIEW

This website and application are operated by MagicIndi International LLP. Throughout the site, the terms “we”, “us” and “our” refer to MagicIndi International LLP. MagicIndi International LLP offers this website and all services, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site, using our application, and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. Any new features or tools which are added to the current service shall also be subject to the Terms of Service.

1. ONLINE STORE TERMS & INTRODUCTION

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

1.1 Scope of Services

MagicIndi provides comprehensive shopping, shipping, and parcel forwarding services, along with additional offerings including:

  • Personal shopping
  • Package consolidation and repackaging
  • Tailoring and customization services
  • Medicine delivery
  • Secure package storage
  • Real-time package tracking and quality inspection
  • Free initial storage period (e.g., first 30 days) with daily fees thereafter
  • Customer support via email, phone, and live chat
  • Virtual Indian shipping address for international customers
  • Multi-currency and secure payment options
  • Dedicated personal assistance and guidance
  • Access to authentic Indian products like food, personal care, gifts, fashion, ayurvedic items, and pharmacy essentials
1.2 Shipping & Delivery Policy

We are committed to delivering your order accurately, in good condition, and on time. Please review the details below:

1.2.1 Processing Time

Orders are typically processed within 2–5 business days after payment confirmation. Processing times may vary during holidays or promotional periods.

1.2.2 Shipping Costs and Options

Shipping costs are calculated based on:

  • Package weight and dimensions
  • Destination country
  • Shipping method

Final shipping rates and estimated delivery timelines will be displayed during final dispatch of the order.

1.2.3 Delivery Timeline

Estimated delivery times depend on the destination country and selected shipping option. While we make every effort to deliver on time, unforeseen delays (e.g., customs clearance, local courier issues, product sourcing, weather conditions) may occur and are beyond our control. We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

1.2.4 Logistics Partners

All shipping and delivery are carried out through our trusted logistics partners (third-party tools). Once dispatched, the responsibility of timely delivery rests with the logistics provider. Tracking details are displayed in our website & app to monitor your shipment. We provide access to such tools ”as is” and “as available” without any warranties. We shall have no liability whatsoever arising from or relating to your use of these third-party services.

1.2.5 Customs, Duties & Taxes

International shipments may be subject to customs duties, taxes, and fees, which are determined by the destination country’s regulations. These charges are the responsibility of the customer.

1.2.6 Failed Deliveries / Incorrect Address

Please ensure your shipping address is correct. In case of a failed delivery due to an incorrect or incomplete address, additional shipping charges may apply for re-delivery.

1.2.7 Non-Returnable Policy

Due to high international shipping costs, we do not accept returns on products. All international sales are final.

2. GENERAL CONDITIONS & USER AGREEMENT

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

2.1 Account Registration

To use our services, you must:

  • Provide accurate, current, and complete purchase and account information
  • Maintain the security of your account credentials
  • Immediately notify us of any unauthorized account activity
  • Promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Accounts are non-transferable. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

2.2 Acceptable Use (Prohibited Uses)

In addition to other prohibitions, you agree not to use the site or its content:

  • For any unlawful purpose or to solicit others to perform unlawful acts.
  • To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances.
  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
  • To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
  • To submit false or misleading information.
  • To upload or transmit viruses or any other type of malicious code.
  • To collect or track the personal information of others.
  • To spam, phish, pharm, pretext, spider, crawl, or scrape.
  • For any obscene or immoral purpose.
  • To interfere with or circumvent the security features of the Service.

We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

2.3 Intellectual Property

All MagicIndi content, including logos, trademarks, website design, content, and proprietary technology, are our intellectual property and are protected by copyright and trademark laws. Unauthorized use is strictly prohibited.

3. ACCURACY, INFORMATION, AND APPLICATION USE

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information.

3.1 User Conduct

When using our application, you must:

  • Comply with all applicable laws
  • Not disrupt service functionality
  • Not attempt to compromise system security
  • Not interfere with other users' experience
3.2 Content Restrictions

Prohibited content includes:

  • Illegal or regulated items
  • Defamatory, obscene, or otherwise objectionable material
  • Copyrighted content without authorization
  • False or misleading information

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

3.3 Data Privacy

Your submission of personal information through the store is governed by our Privacy Policy. We are committed to protecting your privacy and implement industry-standard security measures.

4. MODIFICATIONS TO SERVICE, PRICES, AND OUR SERVICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

4.1 Package Handling

Our services include:

  • Package consolidation (combining multiple shipments)
  • Repackaging for optimal shipping
  • Real-time package tracking
  • Quality inspection services

We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at our sole discretion. We reserve the right to discontinue any product at any time.

4.2 Storage Policy

Package storage terms:

  • Free storage for first 30 days
  • Daily storage fees apply after free period
  • Packages unclaimed after 90 days may be considered abandoned
4.3 Returns & Refunds

We reserve the right to refuse any order you place with us. Our refund process:

  • Please note that due to the high cost of international shipping, we are unable to accept returns on products. All international sales are final.
  • Eligible orders not yet dispatched can be cancelled, and only the product cost will be refunded. Delivery and related charges are non-refundable.
  • No refunds are available for food products.
  • Refunds processed within 7-10 business days
  • Original shipping costs non-refundable
  • Refund method matches original payment

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

4.4 Customer Support

Our support team provides assistance via email and live chat. Support is available Monday-Friday, 9AM-5PM IST.

5. ERRORS, CANCELLATIONS, AND THIRD-PARTIES

Occasionally there may be information on our site or in the Service that contains errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

5.1 Cancellation Requests

Goods Cancellation terms:

  • Contact support team via chat to request
  • Must be made within 24 hours of order placement
  • Food products cannot be cancelled
  • Dispatched orders cannot be cancelled
5.2 Refund Processing

For approved cancellations:

  • Full refund for unprocessed orders
  • Refund issued to original payment method
  • Processing time: 7-10 business days
5.3 Third-Party Links & Services

Our Service may include materials from third-parties. Third-party links may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials, websites, products, or services. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

For third-party products/services, cancellations are subject to the vendor's policy. We facilitate but don't control these cancellations.

6. DISCLAIMER & LIMITATION OF LIABILITY

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall MagicIndi International LLP, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

7. INDEMNIFICATION

You agree to indemnify, defend and hold harmless MagicIndi International LLP and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

8. SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

9. TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

10. ENTIRE AGREEMENT & GOVERNING LAW

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India and the jurisdiction of courts in Guntur, Andhra Pradesh, India.

11. CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

12. CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:

  • Email: support@magicindi.com
  • Address: 7-190, Vengalarao Nagar, Pedakakani, Guntur - 522508, Andhra Pradesh, India